FAQs

We’ve tried to answer all the obvious questions that may help you in choosing Muddy Paws. If you have any further questions, please feel free to contact us.

How much do you charge?

See our prices page for the full price structure here

How many dogs are walked at any one time?

Muddy Paws believes dogs have more fun if they can play and interact with other dogs. Our groups are kept small with groups of up to a maximum 6 dogs per person. Group are carefully selected with breed, age, sex and personality in mind and can be discussed with the owner beforehand.

Will I meet my dog walker?

Yes. We offer a free face-to-face initial consultation in order to understand your dog’s personality and needs. This will also give you the chance to get to know Muddy Paws, and ask any questions you might have and find out how things work.

Do you arrange picking up and dropping off the dogs?

We collect your dog from your home/place of work at an agreed time set by you and then return them after their walk. ?

Are you insured?

Yes. Muddy Paws Pet Services Ltd is fully insured, this includes key cover. Feel free to ask to see a copy of our insurance certificate. ?

Do I need to be home when you collect or drop off my dog?

No. Most clients are comfortable sharing a set of keys with Muddy Paws to enable us to collect and drop off your dog even if you are not home. 

Do you do off-hours walking?

Yes, but please contact us to discuss.

What do I do if I need to cancel?

Please contact us by email or telephone giving at least 24 hours notice, for no charges to apply. ?

What do you do in case of an emergency?

In the unlikely event of an emergency, we will immediately call and notify you. In the original consultation, we ensure that we have all the family emergency contact details. If veterinary assistance is needed, we will take your dog to your named vet or, depending on the circumstances, to the nearest possible one.

Will my dog be supervised at all times?

Yes. Your dog will be under constant supervision by one of Muddy Paws experienced dog walkers, and will NEVER be left unattended.

Where do you walk?

We will cater to your dog’s needs and current walking locations including, but not limited to:Hook with Warsash, Titchfield River, Wickham Hundred Acre Woods, Whiteley Pastures, Manor Farm Country Park, Chilling, Warsash Common, Holly Hill, Wickham Railway line, Warsash Beach, Hill Head, Burridge ‘Fairy tree walk’, Westwood. All of these mentioned walks, are safe and away from traffic however if you feel you dog would be better suited to a walk elsewhere, then we will try to accommodate this.

My dog has not been spayed or neutered, can he/she still be walked?

This can discussed in the initial consultation, each dog will be considered separately but we reserve the right to refuse any dog.

Do you take bitches in season?

No. It is Muddy Paws Dog Services’ policy to never take a bitch which is in season.

What security measures do you have?

Your key will be kept secure and away from personal information and no key can be identified to any property. In the event of your key being lost or stolen we will advise you immediately. Your personal information will never be sold or discussed with any 3rd parties in accordance with the Data Protection Act.

What happens if my dog doesn’t get on with another dog?

We carefully select which dogs will walk together, if we find an imbalance within the group we will switch accordingly and inform you of our decision. We want all of our dogs to enjoy their walk.

Do you offer your services on the weekends and bank holidays?

Yes for regular clients, however this may impact our price structure, please contact us for details.

How do you transport the dogs to the walk location?

We have a fully insured van, which has a dog guard and cages fitted. Each cage has non slip mats to make the journey to the walk as safe as possible.

I only require occasional walks for my dog, not every week or every day, can you help?

Yes. We are happy to provide services as and when you require, assuming we have diary availability.  We recommend that you give as much notice as possible.

My dog can be aggressive with other dogs or people and he has to wear a muzzle, can you still walk him?

No, we only offer group walks and they are not suitable for an aggressive dog to be on.

Do you have a veterinarian background?

No, we do not. However, we have worked with several dogs and understand they have different needs. We also have a great relationship with our dog’s vet. We have also completed a first aid canine course and always carry a first aid kit.

Would you stay overnight at a customer's home to care for dogs?

Yes, please consult our prices and call to discuss.

We just got a puppy and we both work, what services do you provide for a puppy?

Puppies usually have to go out every 2-3 hours. For example if you are gone for 8 hours, we will come over twice during the day and let the puppy out, feed and cuddle the puppy. Having a dog walker for a puppy makes training much easier, we will work with your puppy to heel, sit, stay, etc. We will also be able to introduce them to other dogs, once they have received their vaccinations.

Can dogs stay with you?

We do not have the facilities yet to accommodate multiple dogs. In the future we look forward to offering this service

What happens in bad weather?

We get wet!! We will clean and dry your dog off as much as possible. We do ask that you leave out a towel out and if you have a hose that we have access to this.

Do you walk dogs off the lead?

It depends on what you want- but generally yes! If your dog is a little bit rusty on their recall then we can keep them on a long lead. and let them run and play in safety! We will only let your dog off lead once we have written consent and it is safe to do so.

Can you administer my pet’s medication?

Muddy Paws are happy to administer medication for your pet(s), in accordance with your written instructions.

Do your services cater for all dog breeds?

We take each dog on its own merit and not on reputation of particular breeds. We meet all dogs before we walk them and each new dog is subject to a trial period. Any instances of aggressive behaviour will be investigated and we reserve the right to refuse to walk any dog.

When are you available to walk my dog?

We walk all day, Monday to Friday. Weekend bookings are available for regular clients.

What are your terms and conditions?

Our terms and conditions can be found here.